Internet Applications In Business :: essays research papers fc

The Benefits of Businesses that use the Internet Almost all national retail organizations today have an Internet site where anyone can spatial relation an order. closely are even able to accept credit card payment for instant processing of your order. In fact, there are some companies that accept orders only if from the Internet.Office Depot has gone one step further than the competition they have included perks for their contract customers also. Specifically, they have linked the Web-site to their ES9000 mainframe enabling customers to perk up their own specific contract pricing. The closest any competitors have come is storing a customers shipping information. The result was $67 Million in sales last year. That doesnt come close to an Internet only retailer like Amazon.com, but it is a phenomenal success for Depots first year in the Internet market. Increased sales revenue is non the only benefit that this marketing plan has reaped. A new take aim of efficiency has also been reached.The leading benefit that has created such efficiency is the number of customer orders that Depot does not have to1.Take up more of a salespersons time on the phone.2.Take up an order-entry clerk.3.Waste time trying to understand precisely what the customer needs. (The customer can roam though our entire catalog of merchandise)Instead, the companys time can be spent on more important customer service issues. A salesperson can get out in the field to meet one-on-one with their customers. Order-entry clerks can spend more time making sure they tonality exactly what the customer wants. That covers the benefits to the company, but how about the customer. Are they benefiting as well?Customer feedback has been overwhelmingly positive. This is mainly true because Internet ordering is an additional service, not a replacement of service. Some customers in the past would complain that they couldnt speak to a Real Person when they needed to most. Now when they need to place an order, there is no need to speak to someone unless more clarification is required, and when it is, there are more Real People available to speak with. guild EmailThough some people think that the Email account that their company supplies them is private and confidential, it is actually neither. Most companies explain their Email policy in great detail, but one would have to look for it in their Employee Manual on their own. One of the main reasons why companies do this is to protect themselves legally.